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                    Client implementation project manager - oferty pracy w kategorii Finanse & Bankowość w firmie Citi Handlowy

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                    Key responsibilities: Create experience modeling for key segments (Priority, Gold, CPC, Global Clients, CC holders; Define experience strategy for key processes and clients’ events; Define UX/UI role within the team and across all touch points; Create Customer Interaction strategy for key self-service experiences and support the execution of the concepts in order to drive the highest digital usage...
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                    The role: As part of the Customer Experience Team, one of the key role is to offer to the customer an opportunity to contact reliable bank representative who aims at solving complicated, non-standard issues in highly personalized way. This person also drives strategic plan in regards to SLA's, servicing standards and key processes. This is also a responsibility of being customer service role model...
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